This is an interesting one.. Well, interesting to us as a blog, and a job, but the customer wouldn’t look at it with the same enthusiasm. Below we have a stunning 2017 top of the range Buccaneer Caravan that was booked in for our Tourershield paint sealing service.
Now, this should be a straight forward job. Use a stage one product that removes any surface contamination and general dirt, then apply our stage two PTFE long life sealer to protect this beauty from any future surface issues. As part of this service, we will always go around the Caravan or Motorhome and give it a visual inspection for any damage, defects, or issues that might need to be returned to the suppling dealer for fixing. Iv’e mentioned before that around 70-80% of the new Caravans and Motorhomes we paint seal, will have a defect in some form or other that the owners didn’t spot when collecting new. This job was sadly one of these.
What we quickly found was the rear panel was covered in deep scratches and swirls. This can be for several reasons. This one I suspect was from a member of staff somewhere within the supply chain that took very little care when cleaning off the rear panel. They either used a cloth, or a sponge, or even a brush that was contaminated with grit, or damage in some form or other. This resulted in us having to fully restore the rear panel before we could apply the sealer. The reason we had to point this out to the customer was not only because it would end up costing them more than originally quoted (it’s roughly a 2 hr job to fix this issue) but they needed to know what can happen if the wrong equipment is used.
Thankfully the customer was happy to let us get on with fixing the issue, as he fully trusted our opinion and reputation. What would of happened if he wasn’t prepared to pay the extra cost to fix this problem? Which is totally understandable as they had only purchased it a week before we arrived to carry out our work. Basically he is given the choice. We can seal over these issues reluctantly, but we would always advise against this. (This only applies to swirls and general scratches. Any fading issues won’t be sealed over) We pointed out the problems using a high powered light that will replicate what you will see in direct sunlight. This made what we could see very obvious.
Fixing this problem is actually far harder than restoring a faded panel, because you’re machine polishing out scratches that are far deeper than just removing a faded oxidised finish. It takes huge amounts of skill and experience to machine polish out scratches from a surface that has no paint to use as a tolerance, only a hard gelcoat.
As usual, we prevailed and the rear of this Caravan was returned back to the original high gloss finish, with no further swirls or scratches. This was then Tourershield sealed and looked perfect. Would this damage of been spotted by a selling dealer? Who knows. Even if you spot this when collecting your new purchase, do you really want the hassle of letting someone with little skill fix this issue and possibly end up making it look worse? I wouldn’t…